HS-1600T MKII

HS-1600T MKII - "The fw packet does not match this platform" error resolution

HS-1600T MKII - "The fw packet does not match this platform" error resolution

HS-1600T MKII - "The fw packet does not match this platform" error resolution

Dec 11 2021 | HS-1600T MKII

When trying to update the streaming encoder on the HS-1600T MKII, I am receiving the following error:  "The fw packet does not match this platform". (Example shown below)

What is causing this error?

FW_Mismatch.png

 

A:  The Pop up notification appears when the incorrect firmware is being loaded into the wrong hardware revision of the streaming encoder. A minor hardware revision was implemented in the HS-1600T MKII encoders, to locate the correct firmware file, please check your product serial number located on the bottom of your HS-1600T MKII.

 

Serial Numbers:  00747527 and below Use Version 2.1.0
Serial Numbers: 00747528 and above Use Version 2.1.2

 

 

 

 

 

 

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