Privacy Policy

 

Updated – May 2018

At all Datavideo worldwide offices (hereinafter referred to as “Datavideo”), we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services that your registration brings / entitles you to. On this page you’ll find information on how we treat data that we collect from registered customers and visitors to our website. On May 25, 2018, the most significant piece of European data protection legislation to be introduced in 20 years will come into force when the EU’s General Data Protection Regulation (GDPR) replaces the 1995 Data Protection Directive. This statement is compliant to the new GDPR rules and affects all worldwide offices of Datavideo.

Any questions regarding this policy and our privacy practices should be sent by email to marketing@datavideo.com.tw 

Visitors to our Website

When a visitor (you) visits https://www.datavideo.com or any subsidiary website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the journey people take around our website. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

When you open and/or use one of our websites, the information collected includes:

  • The type of browser you are using
  • The pages you have visited on our website
  • The operating system
  • Your IP address or shortened IP address
  • User behavior (ex: click behavior, session duration, etc.)

If you want to know how Google secures your personal information visit: https://policies.google.com/privacy

Next to that we also use a third party service by Facebook called the Facebook Pixel. This tracking mechanism analyses the products that our customers view and creates a “target audience” to which we can target out Facebook and Instagram advertisements. If you want to make sure that Facebook does not track data from your visit to this, or any other website, please visit: https://newsroom.fb.com/news/2018/04/new-privacy-protections/

If you want to know how Facebook secures your personal information visit: https://www.facebook.com/about/privacy/

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Product registration

When a customer registers a product on our website, personal information is shared to Datavideo. This information will be used to identify customers who bought certain products for warranty issues. Next to that we use your personal information to send you marketing emails about our products or events that we’re hosting. Each of these emails will contain an “unsubscribe” button in the footer which you can use if you want to opt out. 

If you have registered on our website, you have voluntarily provided information about yourself, which includes:

  • First name, Last name
  • Contact information (ex: email, phone)
  • Address and order information
  • Company, group assignment
  • Products and equipment you use

This information is stored on the Datavideo web servers and is only accessible by a limited number of persons who have special access rights to such systems. We implement a variety of security measures when a user enters, submits or accesses their information to maintain the safety of your personal information. 

Your information is used for marketing communication use and therefore stored on servers by a third party company called Mailchimp. Each email sent by us through Mailchimp will have an “unsubscribe” button in the footer to opt out of this emails. If you want to know how Mailchimp secures your personal information visit: https://mailchimp.com/legal/privacy/

Reseller Area

Resellers of Datavideo products are asked to create an account on our designated Reseller Area. This area is meant to update distributors, wholesale and dealers of Datavideo equipment on new products, price lists, exhibitions and other news. By registering yourself to the Reseller Area it’s possible that you transfer personal information such as your name, last name or email address to Datavideo. 

This information is stored on the Datavideo web servers and is only accessible by a limited number of persons who have special access rights to such systems. We implement a variety of security measures when a user enters, submits or accesses their information to maintain the safety of your personal information. This Reseller Area uses Wordpress as “Content Management System” and it is possible that some of your personal information is transferred to Wordpress servers as well. If you want to know how Wordpress secures your personal information visit: https://wordpress.org/about/privacy/

Your information is used for marketing communication use and therefore stored on servers by a third party company called Mailchimp. Each email sent by us through Mailchimp will have an “unsubscribe” button in the footer to opt out of this emails. If you want to know how Mailchimp secures your personal information visit: https://mailchimp.com/legal/privacy/

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement. Currently we’re having one link to a third party service outside our regular website and that is Desk.com for our support services.

Using our mobile apps

By using our mobile apps found in the various "app stores" on mobile platforms you share personal information with us.

The apps use third party services that may collect information used to identify you. Link to privacy policy of third party service providers used by the app.

Google Play Services

App Store Services

Microsoft Privacy Statement

WanDouJia

Third party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Types of use

We may use information we collect for the purposes below:

  • To provide products and services
  • To obtain customer feedback and user experience for the purpose of improve our products and service.
  • For legal, protection, security purposes
  • For web analytics and to improve our website service
  • To provide you with personalized marketing service
  • To administer a contest, promotion, survey or other site features.
  • For newsletters and other subscriptions
  • For contact purposes to follow up with them after correspondence

Access to Your Personal Information

You are entitled to access the personal information that we hold. Email your request to marketing@datavideo.com.tw 

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 24th of May 2018.

 

 

Contact Us

If you have any suggestion or concerns about Datavideo’s Privacy Policy or data processing, please do not hesitate to contact us.

 10F. No. 176, Jian 1st Road
Zhonghe Dist.
New Taipei City 235
Taiwan (R.O.C.)

 Tel: +886-2-8227-2888
Fax: +886-2-8227-2777

marketing@datavideo.com.tw

Updated May 25, 2018 by Datavideo Technologies Co. Ltd - Taiwan

 

Use of Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.  If you choose to turn off cookies, you may not be able to use some portions of this Service.

We use the following categories of cookies on our websites:

 

Essential Cookies

We may use cookies to enable you to browse around our websites and use their features.  For instance, those essential cookies provide service likes account register and  email communication.

 

Performance Cookies

Cookies collect information about how a website is used, for instance, which pages you visit most often. This information may be used to optimize our websites and make them easier for you to browse and improve our service.  Cookies are also used to let affiliates know if you came to one of our websites from an affiliate.  All information these cookies collect is aggregated and not in a way that would directly identify you.

 

Functional Cookies

Cookies allow our websites to remember your settings and preferences such as your preferred language,  text size, fonts, your geographic location while browsing.  Our website uses cookies in order to provide you with a more personal and consistent experience each time you visit our website.  The information functional cookies collect will not personally identify you.

 

Advertising Cookies

Advertising cookies may be used on our websites for the purpose of marketing communications.  These cookies may collect information when you browse across our websites, such as which product and service you have clicked on.  The information advertising cookies collect can be shared with advertisers.

Press Enquires

Contact our Press Office with any of your press, Case Studies or PR enquiries by Emailing or calling us.

Press Contact

Cathy Balke - Datavideo US
Email: pr@datavideo.com
Tel: +1 562-696-2324

Valentijn Diemel - Datavideo EMEA
Email: valentijn@datavideo.nl
Tel: +31-30-261-96-56

Jessie Chin - Datavideo Asia/Pacific
Email: marketing@datavideo.sg
Tel: +65-6749 6866

Amit Mittal - Datavideo India
Email: marketing@datavideo.in
Tel: +91 120 242 7337

Bernice Van - Datavideo China
Email: marketing@datavideo.cn
Tel: +86-21-5603 6599

Angela Lin - Datavideo Taiwan
Email: marketing@datavideo.com.tw
Tel: +886-2-8227 2888

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