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5-Year Warranty Program
Extended Product Warranty
Starting January 1, 2026, all Datavideo products that are successfully registered on the Datavideo official website will receive a free four-year extended warranty, in addition to the standard one-year warranty, for a total of five years of coverage.
Accessories and Limited-Lifetime Components
Components with naturally limited service life — including LCD panels, DVD drives, hard drives, solid-state drives, SD cards, USB thumb drives, lighting equipment, non-PCIe cards, and third-party PC components — are covered by a 1-year warranty and are not eligible for the extended warranty. Camera modules are covered by a 3-year warranty from the date of purchase.
Warranty Registration Requirement
Only products registered on the Datavideo official website qualify for the five-year warranty.
Register Your Product
To enjoy the five-year warranty, simply create an account and register your product online. Create an Account / Log In below to register your product
STANDARD WARRANTY
Datavideo equipment is guaranteed against manufacturing defects for one (1) year from the date of purchase.
A valid purchase invoice or other proof of purchase must be provided when requesting warranty service.
The warranty period begins on the actual purchase date. If the purchase date cannot be verified, the warranty period will begin thirty (30) days after shipment from a Datavideo office.
Non-Datavideo branded products (products without the Datavideo logo) are covered by a one-year warranty from the date of purchase.
Damage caused by accident, misuse, unauthorized repair, or exposure to sand, grit, or water is not covered under warranty.
Virus or malware infections on computer systems are not covered under warranty.
Any issues caused by unauthorized third-party software installations that are not required by Datavideo systems are not covered under warranty.
All shipping, mailing, or transportation costs, including insurance, are the responsibility of the owner unless otherwise stated.
Teleprompter glass is not covered under warranty.
Your statutory rights remain unaffected.
Accessories, including headphones, cables, batteries, metal parts, housings, protective cases, cable reels, and consumable items, are not covered under warranty.
Warranty is valid only in the country or region of purchase.
All other claims not explicitly stated are not covered.
